Return Policy

We always want you to be happy with your purchase. But, if you are unsatisfied, it's easy to make a return or exchange. Please see our return and exchange policies below for full details. Returned items need to be 75% intact and returned with the original packaging and receipt. You can return items up to 90 days after the date we shipped your order, or 90 days after you made the purchase in-store. Shipping charges are often not refundable. Please remember we can't accept returns without prior authorization through Customer Care. ​The original payment method is needed to refund an item. If you paid with a gift card, you will receive a refund to a gift card.​

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact Customer Care and we will ship the correct item at no additional cost.

Customer Care hours:

Monday – Friday 8am - 4pm EDT/EST

Saturday  9am – 5pm EDT/EST

E-mail:  SUPPORT@MERMAIDSOAPS.COM

Phone:  () phone number